Warranty Claim Protocol & Coverage
At Dunwoody Appliance Repair, we back our workmanship and OEM replacement parts. Follow our clear 3-step claim protocol to request warranty support quickly and without hassle.
3-Step Warranty Claim Protocol
Claims are processed according to our original service records for Dunwoody and surrounding North Atlanta service areas.
Initiate Claim & Submit Documentation
File your request online or over the phone
Provide your original repair receipt number, appliance model and serial number, and a short summary of the recurring issue.
Invoice Number, Appliance Model/Serial, Video or Photo of Fault
Inspection & Technical Approval
On-site assessment by a certified technician
A certified technician inspects the installed part and workmanship to confirm warranty eligibility and rule out external causes.
Safe access to the appliance, power supply verification
Repair or Part Replacement
Resolution under warranty coverage
Covered components and replacement labor are performed at no cost to you under our 90-day parts and 30-day labor guarantee.
Post-repair performance test, customer sign-off
Timeline & Response Expectations
Realistic turnarounds for our local Dunwoody field teams.
Claim Intake & Review
Our Dunwoody dispatch team verifies your invoice and contacts you to confirm appointment details.
Technician Inspection
An appliance specialist arrives on-site to inspect the component and evaluate the fault.
Part Sourcing & Resolution
In-stock replacement parts are installed immediately. Special-order OEM components take 1-3 business days.
Conditions That Void Warranty
To protect both our service technicians and customers, parts and labor guarantees do not apply under the following specific circumstances.
Failure to Follow Routine Maintenance
Operating equipment with clogged dryer vents, blocked refrigerator condenser coils, uncleaned filters, or restricted airflow.
Unauthorized Third-Party Modifications
Repairs, disassembly, or electrical alterations performed by an uncertified person or another service company after our visit.
Accidents, Surges & Environmental Damage
Physical damage, liquid spills, pest infestation, electrical power surges, lightning strikes, or improper household water pressure.
Need to submit a warranty request?
Reach out with your invoice number to schedule an evaluation or speak directly with our service desk.
90-Day Parts and Labor Guarantee
We stand firmly behind our workmanship and the replacement parts we install. Every completed residential appliance repair in Dunwoody and surrounding areas includes our complete 90-day warranty.
- Factory-certified replacement parts installed during original repair service
- Technician workmanship, mechanical calibration, and labor operations
- Direct re-inspection and repeat testing of the repaired appliance failure
- Diagnostic fees waived on recurring issues within the 90-day window
- Unrelated mechanical failures or issues arising from unserviced components
- Physical damage, misuse, improper loading, or foreign object clogs
- Unauthorized tampering, DIY modifications, or third-party repair attempts
- Power surges, plumbing line backups, pest infestation, or environmental factors
Frequently Asked Warranty Questions
Clear answers on claims, paperwork, and coverage verification
Need to File a Warranty Claim or Book Service?
Reach out with your invoice number. We will review your service history and dispatch a technician promptly.
Warranty Claim Intake & Direct Dispatch
Had service with Dunwoody Appliance Repair and need follow-up care? Submit your claim details below or contact our dedicated dispatch team.
Fast routing for existing warranty claims and priority callbacks.
Emergency coverage available for food-loss refrigeration repairs.
90-Day Parts & Labor Guarantee
Every replacement part installed by our certified technicians is backed by full warranty coverage.
Expedited Re-Visit Scheduling
Active warranty tickets bypass general wait queues for faster diagnostic follow-up.
Genuine OEM Factory Components
We source authentic OEM replacement parts verified by original appliance manufacturers.