Service Agreement & Repair Terms

Our standard diagnostic evaluation covers technician travel, system testing, fault isolation, and an upfront repair estimate.

• The diagnostic fee is due upon technician arrival and completion of the diagnostic inspection.
• If you approve the recommended repair during the initial diagnostic visit, the diagnostic fee is credited directly toward your total labor charge.
• Technicians evaluate the appliance using certified manufacturer troubleshooting guidelines and testing tools.
• Second trips required due to custom built-in configurations, unapproved third-party modifications, or secondary unrelated defects will be quoted before additional work begins.

We provide flat-rate job pricing so you know the full cost before any repair begins.

• All repair estimates are itemized and valid for 30 calendar days from the date of initial inspection.
• Special-order OEM components require upfront payment prior to supplier dispatch and cannot be canceled once shipped by the factory.
• Dunwoody Appliance Repair sources new, factory-certified OEM replacement parts. We do not install customer-supplied, salvage, or uncertified aftermarket components.
• Sales tax and environmental recycling fees for displaced refrigerants or electrical components are itemized on your final receipt.

All completed repairs are supported by our standard 90-day parts and labor service guarantee.

• Coverage applies strictly to the exact part installed and the specific labor performed on the original work order.
• Warranty does not cover pre-existing appliance failures, secondary component wear, power surges, water pressure spikes, rodent damage, or commercial misuse of residential machines.
• If a warranted part fails within 90 days, we replace the component with zero labor charges after verifying defect eligibility.
• Customer tampering, unauthorized third-party repairs, or moving the appliance after service voids all active warranty protections.

Flexible appointment windows are scheduled to respect your day while maintaining prompt local response.

• We provide 2-to-4-hour arrival windows with a complimentary 30-minute courtesy call or SMS prior to arrival.
• Cancellations or appointment adjustments require at least 3 hours notice prior to the start of your scheduled arrival window.
• Late cancellations with a technician already en route or unattended properties are subject to a standard dispatch trip fee.
• Emergency service slots or weekend requests may be subject to prevailing after-hours scheduling rates, confirmed prior to booking.

Safe and unimpeded access to the appliance ensures smooth inspection and protects your residence.

• An adult aged 18 or older must remain on the premises for the entire duration of the diagnostic and repair visit.
• Homeowners are responsible for clearing items from on top, inside, and surrounding the appliance (including full food removal for refrigeration units).
• Dunwoody Appliance Repair carries full general liability and workers' compensation coverage for in-home services.
• We are not liable for incidental pre-existing cosmetic flaws, flooring scuffs caused by previously leaking or jammed units, or hidden water pipe corrosion behind cabinetry.

Clear terms governed by local laws ensure prompt, fair, and transparent handling of all customer inquiries.

• This agreement and all repair engagements are governed by and construed under the laws of the State of Georgia.
• Any unresolved disputes or claims arising out of this agreement shall be settled in the jurisdiction of DeKalb County, Georgia.
• Both parties agree to make a good-faith attempt to resolve any customer service inquiry via our Dunwoody management team before formal mediation.
• In the event of formal collection proceedings for unpaid completed invoices, the customer agrees to cover reasonable recovery costs permitted by Georgia law.